[rohrpost] internet research methods

[b.ewenstein@btopenworld.com]

> Dear all, 
> 
> I have a quick methods question: 
> 
> how would one term the analysis of not website content but interactive processes? Say, looking at the practices and processes involved in online flight booking? is there a name (w/ corresponding lit.) for such an analysis (effectively a kind of usage description or study)? 
> 
> thanks, 
> boris
> 
>